Terms &
Conditions of Sale

Company information and definitions

PrecisionDermal is a trading name of Astflick Group Limited, company number 05950580, whose registered office is Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE29 6YE, United Kingdom.

PrecisionDermal branding and associated intellectual property are owned by Astflick Holdings Limited and used under licence.

In these terms, we, us and our mean Astflick Group Limited trading as PrecisionDermal. Customer, you and your mean the business purchasing or seeking to purchase goods from us. Contract means the contract formed under section 4.

Terms incorporated into the contract

These terms apply to every quotation, order, credit account and supply of goods by us.

Our Returns, Refunds & Delivery Policy, Privacy Policy and any product-specific or account terms expressly identified by us also form part of the contract.

Terms printed on or referenced by a customer purchase order, procurement portal or other customer document do not apply unless an authorised representative of PrecisionDermal expressly accepts them in writing.

If documents conflict, specifically negotiated written terms take priority, followed by our written order acceptance, these Terms and Conditions of Sale, the applicable policy and then the quotation.

A purchase order does not override this order of precedence.

Orders and contract formation

A quotation, product listing or price displayed on our website is an invitation to place an order and is not a binding offer. The customer’s order is an offer to buy the identified goods on these terms.

An automated acknowledgement confirms receipt only. Unless we expressly state otherwise, a contract forms when we dispatch the goods or issue an express written order acceptance, whichever occurs first.

Each separately dispatched instalment may be treated as a separate contract.

Before acceptance, we may reject or cancel an order because of a pricing or description error, lack of availability, supplier restriction, regulatory concern, payment failure, credit risk, suspected fraud or another legitimate business reason.

Any payment already taken for rejected goods will be refunded.

After acceptance, cancellation or amendment is governed by the Returns, Refunds & Delivery Policy and is effective only when agreed by us in writing.

Products, descriptions and availability

We take reasonable care to describe goods accurately. Images, colours, dimensions and packaging shown online are illustrative and may vary where this does not materially affect the goods’ identity, performance, safety or regulatory compliance.

Manufacturers may update packaging, product references or specifications. We will not make a material substitution without the customer’s agreement.

Where an ordered item is unavailable, we may offer an alternative, place the item on back order or cancel and refund it.

Availability and lead-time information are estimates unless expressly guaranteed in writing.

The customer is responsible for confirming that the selected product, specification, compatibility, quantity and expiry profile meet its requirements before ordering.

We may request evidence of professional status, intended use, regulatory eligibility or authority to purchase restricted goods. We may refuse supply where satisfactory evidence is not provided.

Prices, VAT and quotations

Unless stated otherwise, prices exclude VAT, delivery, customs charges and other applicable duties.

The customer must pay VAT and other charges at the rate legally applicable to the supply.

A quotation is valid only for the period stated, or for 30 days if no period is specified. It remains subject to availability, supplier pricing, currency movement and acceptance under section 4.

We may correct an obvious pricing, tax or description error before acceptance.

If an error is found after an order is placed but before acceptance, we will give the customer the option to proceed at the corrected price or cancel the affected item.

Discounts, rebates and promotional prices apply only on the stated conditions.

Unless agreed otherwise in writing, we may withdraw a discretionary discount for future orders or where the qualifying invoice is paid late.

Payment and credit accounts

Payment is required in advance unless we approve a credit account or agree different terms in writing.

Approved credit is discretionary, subject to a credit limit and may require financial, identity, trade-reference or credit checks.

Unless the invoice, credit approval or a written agreement states otherwise, approved credit-account invoices are payable within 30 days from the end of the month in which the invoice is issued.

Payment must be made in full, in cleared funds, without deduction, withholding, set-off or counterclaim except where required by law or agreed by us in writing.

We may reduce, suspend or withdraw unused credit on reasonable commercial grounds, including adverse credit information, overdue payment, breach of these terms or increased financial risk.

This does not change the due date of an invoice already issued unless the law or an agreed term permits acceleration.

The customer must notify us promptly of a disputed invoice and provide reasonable detail.

An invoice dispute does not permit withholding payment of an undisputed amount.

Delivery

Standard delivery is normally 3–5 working days from dispatch unless another service or lead time is agreed.

Delivery dates are estimates and time is not of the essence unless expressly agreed in writing.

Delivery is completed when goods are delivered to the stated address, accepted by a person there or left in accordance with the customer’s authorised instruction.

The customer is responsible for accurate delivery information, suitable access and accepting delivery during the stated hours.

We may deliver in instalments. A delay affecting one instalment does not entitle the customer to reject other instalments unless the delay substantially deprives the customer of the benefit of the whole contract.

Detailed rules for delay, failed delivery, damage, shortages and courier evidence appear in our Returns, Refunds & Delivery Policy.

Risk and retention of title

Risk of loss or damage passes to the customer when delivery is completed.

Legal and beneficial title to goods remains with us until we receive in cleared funds all sums due for those goods and all other overdue sums owed by the customer to us.

Until title passes, the customer must:

• Keep the goods identifiable as our property and, where practicable, separate from other stock;
• Preserve labels, batch information and packaging and store the goods correctly;
• Keep the goods insured for their full replacement value;
• Notify us immediately of insolvency, seizure, loss or material damage affecting the goods.

The customer may resell goods in the ordinary course of business before title passes, but not after we terminate that permission following an overdue payment or insolvency event.

Where legally permitted, the customer must allow us reasonable access to inspect or recover identifiable unpaid goods and must procure equivalent access from any third-party premises at which they are stored.

Cancellations, returns and refunds

Correctly supplied, non-faulty goods cannot normally be returned because they are no longer required, were over-ordered or were ordered incorrectly.

Sterile, sealed, hygiene-sensitive, temperature-controlled, bespoke and special-order goods are subject to additional restrictions.

No goods may be returned without prior written authorisation.

All cancellations, inspection periods, return procedures, remedies, refunds and credit notes are governed by our Returns, Refunds & Delivery Policy.

Faulty, damaged or misdescribed goods

Goods are supplied subject to applicable legal terms concerning title, description, satisfactory quality and fitness for a purpose expressly made known and reasonably relied upon, subject to lawful contractual limits.

The customer must inspect goods promptly and provide the order number, product reference, batch or lot number, expiry date, photographs and other reasonable evidence.

A problem is not an inherent fault where it results from misuse, unsuitable storage, unauthorised alteration, expired use or failure to follow instructions.

We may require inspection or manufacturer investigation and may repair, replace, supply a missing quantity, issue a credit or refund as appropriate.

Nothing in these terms removes a remedy that cannot lawfully be excluded.

Clinical responsibility and no clinical advice

PrecisionDermal supplies products and does not diagnose patients, prescribe treatment or provide medical, clinical, legal or regulatory advice.

Product information is supplied for general and manufacturer-support purposes.

The treating professional remains solely responsible for patient assessment, informed consent, product selection, technique, dosage where relevant, contraindications, infection control, aftercare and the clinical outcome.

We are not liable for harm arising from an unsuitable treatment decision, unqualified use, off-label use, incorrect technique, failure to follow instructions or another act or omission outside our control.

This does not exclude liability caused by our own negligence, breach, a defective product or anything that cannot lawfully be excluded.

Limitation of liability

Nothing in these terms excludes or restricts liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of title obligations that cannot lawfully be excluded;
• Defective-product liability or another liability that cannot lawfully be excluded or limited.

Subject to the above and to the fullest extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit, revenue, business, contracts, goodwill, anticipated savings, data, appointments or procedures.

We are not liable to the extent a loss results from the customer’s ordering error, misuse, unsuitable storage, unauthorised modification, unqualified use, clinical decision, failure to follow instructions or failure to mitigate loss.

Subject to any higher limit expressly agreed in writing, our aggregate liability arising from a contract will not exceed the total price paid or payable for the goods giving rise to the claim.

This cap does not apply where it would be prohibited or unreasonable under applicable law.

The customer should maintain appropriate business continuity, professional indemnity, public liability and product liability insurance.

Customers should not schedule critical procedures solely in reliance on an estimated delivery date.

Customer responsibility for third-party claims

To the extent permitted by law, the customer will reimburse us for reasonable losses, liabilities and costs arising from a third-party claim caused by the customer’s:

• Material breach of these terms;
• Unlawful resale;
• Product misuse;
• Unauthorised product claims;
• Unqualified clinical use;
• Failure to follow a safety or recall instruction.

This obligation does not apply to the extent that the claim was caused by our negligence, breach of contract, defective goods or another matter for which we are legally responsible.

We must take reasonable steps to mitigate recoverable loss and allow the customer reasonable participation in the defence where appropriate.

Chargebacks and payment disputes

Before raising a chargeback or payment dispute, the customer should contact us promptly and provide an opportunity to investigate.

This does not remove any lawful right to use a card-scheme or banking dispute procedure.

A dishonest, duplicated or knowingly unsupported chargeback does not extinguish the underlying debt.

We may defend it and recover any amount properly due, together with interest and reasonable recovery costs permitted by law.

Intellectual property and permitted use

PrecisionDermal names, logos, website content, original copy, layouts, graphics and associated brand assets are owned by Astflick Holdings Limited or their respective licensors.

Product trademarks and manufacturer materials remain the property of their respective owners.

No content may be copied, altered, republished, scraped, distributed or used to imply endorsement without prior written permission, except for ordinary internal purchasing or where law permits.

Resale does not grant a licence to use our branding, photographs or content in marketing.

Data protection and confidentiality

We process personal information in accordance with our published Privacy Policy.

The customer must ensure that any personal information it provides to us is disclosed lawfully and is limited to what is reasonably necessary.

Customers must not send identifiable patient records, clinical photographs or health information unless specifically requested for a legitimate product-safety or legal purpose and lawfully disclosed.

Unnecessary identifiers should be removed.

Each party must protect confidential commercial information received from the other and use it only for the contract, except where disclosure is authorised, already public, independently obtained or required by law, a court or regulator.

Events outside reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control, including:

• Supply shortages or manufacturer action;
• Product recalls;
• Transport failure or customs delay;
• Epidemic, fire, flood or severe weather;
• Utility, communications or systems outages;
• Cyber incidents occurring despite reasonable precautions;
• Industrial disputes;
• War, sanctions or trade restrictions;
• Government or regulatory action.

The affected obligation is suspended for the duration of the event. We will take reasonable steps to reduce its effect.

If material performance remains impossible for more than 60 days, either party may cancel the affected undelivered portion by written notice without affecting accrued rights.

Any payment for cancelled undelivered goods will be refunded.

Suspension, refusal and termination

We may suspend supply, place an account on stop, require pro forma payment or terminate an unfulfilled contract where:

• An undisputed payment is overdue;
• The customer exceeds its credit limit or credit risk materially increases;
• The customer materially breaches these terms and, where remediable, fails to remedy the breach promptly after notice;
• We reasonably suspect fraud, unlawful use, unsafe use or regulatory non-compliance;
• The customer becomes insolvent, ceases trading or is subject to a relevant insolvency process.

Suspension does not waive payment obligations or other accrued rights.

On termination, all undisputed amounts already due remain payable.

Clauses intended to continue, including payment, title, confidentiality, intellectual property, liability and governing-law provisions, will survive termination.

General contractual terms

Assignment and subcontracting

We may subcontract performance and may assign the contract to a group company, financier or successor as part of a genuine financing, reorganisation or business transfer, provided this does not materially reduce the customer’s rights.

The customer may not assign the contract without our prior written consent, which will not be unreasonably withheld for a legitimate business transfer.

Entire agreement

The contract records the agreement about its subject matter and replaces earlier discussions or representations, but nothing excludes liability for fraud or fraudulent misrepresentation.

The customer confirms it has not relied on a statement not set out in the contract, except where the law prevents that exclusion.

Variation, waiver and severability

A variation must be agreed in writing by authorised representatives. Delay in enforcing a right is not a waiver.

If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or removed without affecting the remainder.

Third-party rights and notices

Unless expressly stated, no third party may enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

Contractual notices must be sent to the postal or email address last notified by the recipient. Routine order and support communications may be sent electronically.

Governing law and disputes

The contract and any non-contractual obligation connected with it are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

Before issuing proceedings, each party should give reasonable written details of the dispute and allow a reasonable opportunity for senior representatives to seek a commercial resolution.

This does not prevent urgent injunctive action, debt proceedings, enforcement of title or action required to avoid expiry of a legal limitation period.